How a Leading TEMS Provider Uses SMP to Power Enterprise Connectivity
How MSB Micro Systems enabled secure, segmented APN access and real-time data usage reporting for 5,000+ users across South Africa.
| Industry | Technology Expense Management (TEMS) |
| Region | South Africa |
| Technology | Subscriber Management Platform (SMP) |
| Service | AUTH, AAA |
| SLA | Various |
About the client
A leading provider of Technology Expense Management Solutions (TEMS) specialises in telecoms data management and analytics. The TEMS provider enables enterprise clients to gain real-time visibility, cost control, and performance optimisation across their client’s mobile connectivity environments. The TEMS provider’s platform supports the management of mobile and fixed-line telecoms assets, helping clients reduce waste, improve governance, and make data-driven decisions.
By combining deep telecoms analytics with operational integration, the TEMS provider acts as a strategic enabler, helping enterprises manage connectivity as a business-critical resource.
To extend its value proposition, the TEMS provider integrates MSB Micro Systems’ Subscriber Management Platform (SMP), specifically leveraging the AUTH and AAA services, to deliver enhanced connectivity management and operational control. The integration complements the TEMS provider’s own platform, which handles policy enforcement, quota management, and advanced reporting.
The Challenge
Enterprise clients increasingly rely on mobile connectivity to support distributed operations, field teams, and IoT-enabled assets. The TEMS provider supports these clients with increasingly complex mobile estates, often spanning thousands of SIMs across multiple business units and operational contexts. As these environments scale, several key challenges emerge.
Centralised SIM lifecycle management
Clients need a single platform to provision, activate, and retire SIMs across multiple business units.
Secure authentication and access control
Ensuring only authorised devices and users can access business-critical networks.
Real-time usage visibility
Integrating network-level usage data with the TEMS platform for unified reporting and proactive cost control.
Seamless integration
Bridging the gap between connectivity management and expense governance, without duplicating functionality already provided by the TEMS provider’s own systems.
These challenges require a solution that is both technically robust and operationally flexible.
The Solution
To address these needs, the TEMS provider adopts MSB’s SMP as a strategic extension of its own solution. The integration focuses on two core services that complement its existing capabilities.
AUTH
Delivering robust SIM and device authentication, ensuring only approved subscribers can access enterprise networks.
AAA
Enabling granular access control and real-time usage accounting, with data feeds integrated directly into the TEMS dashboards.
The Results
The integration of SMP services into the TEMS provider’s offering delivers measurable benefits across operational, financial, and strategic dimensions. Clients experience improvements in control, efficiency, and satisfaction.
Enhanced Control
Clients gain centralised, secure management of their SIM estates, with improved visibility and governance.
Operational Efficiency
SIM provisioning and lifecycle management become faster and less error-prone, streamlining processes and reducing administrative overhead.
Cost Optimisation
Real-time usage data, integrated into the TEMS platform, empowers clients to proactively manage spend and prevent overages.
Client Satisfaction
The TEMS provider strengthens its market position by offering a unified solution that combines best-in-class connectivity management with advanced expense control.
Sample of Active TEMS Client Deployments
The TEMS provider currently supports a wide range of enterprise deployments; each tailored to specific operational needs. The following table provides a snapshot of the diversity and scale of these deployments. All examples are anonymised and network-agnostic, demonstrating the flexibility of the solution across sectors and use cases.
| Client Sector | Use Case | SIM Count | Service(s) used |
|---|---|---|---|
| Utilities | South Remote Metering | 12,000+ | AUTH |
| Government | Government Municipal Operations | 300+ | AAA |
| Security Services | Alarm Monitoring | 4,000+ | AAA |
| Automotive | Fleet Management | 300+ | AAA |
| Manufacturing | Asset Tracking | 100+ | AAA |
| Retail | Store Connectivity | 1,000+ | AAA |
| Regulatory | Compliance Monitoring | <20 | AAA |
| Client Sector: Utilities | Use Case: South Remote Metering | SIM Count: 12,000+ | Service(s) used: AUTH |
| Client Sector: Government | Use Case: Government Municipal Operations | SIM Count: 300+ | Service(s) used: AAA |
| Client Sector: Security Services | Use Case:Alarm Monitoring | SIM Count: 4,000+ | Service(s) used: AAA |
| Client Sector: Automotive | Use Case:Fleet Management | SIM Count: 300+ | Service(s) used: AAA |
| Client Sector: Manufacturing | Use Case: Asset Tracking | SIM Count: 100+ | Service(s) used: AAA |
| Client Sector: Retail | Use Case: Store Connectivity | SIM Count: 1,000+ | Service(s) used: AAA |
| Client Sector: Regulatory | Use Case: Compliance Monitoring | SIM Count: <20 | Service(s) used: AAA |
These deployments highlight the TEMS provider’s ability to support both high-volume and niche use cases with equal precision.
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