Yes. SMP supports static IP assignment through internal configuration, or integration with external network management tools. This enables predictable addressing for critical infrastructure, simplifies firewall rules management, and supports systems that require fixed IP mappings. For optimal deployment Static IPs should be reserved outside the normal scope and documented within the network topology.

Yes. MSB Support uses advanced tools for tracing, logging, and real-time diagnostics to identify and resolve connectivity issues, ensuring system reliability in distributed environments.

Yes. SMP supports automated recurring (daily/ weekly/monthly) reports and ad-hoc data extraction (up to six months) for operational and analytical insights, while preserving system performance.

MSB offers two models:

1. API-Integrated, where Resellers manage provisioning via secure APIs and/ or their database; and
2. Support-Assisted, where MSB processes service requests within 24 hours.

Both models ensure accurate validation and seamless SMP integration, while allowing for flexibility based on the Reseller’s operational cababilities and architecture.

MSB follows an ITIL-aligned support model designed for operational efficiency and clear accountability. Resellers maintain direct client engagement by providing first-line support, while MSB delivers second- and third-line support for escalations, diagnostics and service execution. All support activities are governed by SLA commitments, ensuring timely and reliable resolution.

Quota Management enables near real-time tracking of data usage against predefined subscriber quotas. It supports policy enforcement, budget control, and prevents overages — a vital capability for large-scale mobile data environments.

MSB Micro Systems services – SMP and Managed APN – support flexible service, SLA and price tiering, enabling you to offer distinct value propositions across industries and client segments.
Each service tier follows a transparent per-subscriber and service-level-linked pricing structure, which you may use as a consistent guideline when shaping your own commercial offerings as a reseller.

MSB ensures service reliability through robust SLAs, proactive support, and scalable infrastructure — helping resellers deliver seamless experiences to their corporate clients, further reinforcing brand trust and client loyalty for the reseller.

Yes. MSB’s proven deployments in varied markets, including IoT, security, finance, education, public, industrial, and resource sectors, provide a scalable foundation for expansion into various horisontal, vertical and emerging markets with minimal friction.

The wholesale tiered pricing structure supports scalable growth by offering resellers predictable cost modelling, enabling margin optimisation as your subscriber base expands.

MSB Micro Systems functions exclusively as a backend service, infrastructure and support provider. The Reseller maintain full client ownership with regards to commercial -, account management, and client communication activities.
MSB may engage with end-clients upon formal request and with Reseller oversight. This preserves Reseller ownership and ensures a consistent client experience.

SMP supports integration via standard APIs (REST, SQL,FTP) and other standard protocols. It is designed for compatibility with CRM stacks, including client-side provisioning tools. This enables rapid development and seamless interoperability.

Yes. SMP is built on a scalable architecture with geo-redundant infrastructure, to facilitate horizontal scaling and high availability.
SMP enables flexible subscriber provisioning and service enablement across multiple industry verticals, ensuring consistent reliability and performance.

SMP provides real-time policy enforcement along with clearly defined, scheduled reporting — delivered daily, weekly, or monthly — ensuring consistent and actionable insights. These capabilities support the proactive delivery of tiered services, which resellers may align with the varying needs of their corporate clients and client segments, as required.

MSB Micro Systems delivers service reliability through SLA-governed operational tiers.

We offer two support packages:
CoreEssential: Business Hours SLA with a 98% service availability
BizComplete: 24/7 SLA with a 99.5% service availability

Our SLA and support framework includes:
– Service request management (provisioning, change, cancellation)
– Incident response aligned with ITIL escalation protocols
– Project lifecycle support, including onboarding and configuration assistance
– Uptime guarantees are backed by geo-redundant infrastructure and automated failover.

All services are subject to continuous monitoring, with real-time performance metrics tracked across control plane components to ensure SLA compliance and proactive fault detection.

MSB provides structured technical support throughout the service lifecycle. Based on ITIL, Reseller teams receive guided onboarding, incident and change management, and clear escalation paths to ensure operational continuity and service quality.