At MSB, we believe in building relationships as strong as our networks—because success is a shared journey.
MSB Micro Systems is a privately-owned leader specialising in Telecoms and IT network connectivity management. Our dedicated focus is providing tailored solutions for corporate entities with mobile workforces and telemetry requirements.
We empower your organisation by authenticating user connectivity, authorising connections against robust network policies, and meticulously reporting usage data to optimise operational efficiency.
Tailored approaches to meet your unique operational needs and business objectives.
24/7 responsive service that keeps your business connected, secure, and productive.
Trustworthy, dependable, aspirational yet accessible, modern, and proudly African thought-leaders.
Precision-engineered connectivity solutions designed to solve complex corporate IT and Telecoms challenges.
None. Subscriber traffic remains uninterrupted even if the SMP platform experiences temporary unavailability. TrafficNone. Subscriber traffic remains uninterrupted during temporary SMP platform unavailability. This is because traffic does not traverse the SMP directly—it operates within the control plane, managing session orchestration and policy enforcement.
While subscriber services continue without disruption, administrative functions such as configuration changes, policy updates, and reporting may be temporarily delayed until the platform is restored. The system is engineered to prioritize service continuity, ensuring operational resilience and minimal impact on end-user experience.
MSB follows an ITIL-aligned support model designed for operational efficiency and clear accountability. Resellers maintain direct client engagement by providing first-line support, while MSB delivers second- and third-line support for escalations, diagnostics and service execution. All support activities are governed by SLA commitments, ensuring timely and reliable resolution.
As a strategic partner, your input directly informs MSB’s product roadmap, ensuring that future enhancements align with evolving market demands and client expectations.
MSB’s commitment to transparency, service excellence, and continuous innovation ensures your brand is associated with reliability, forward-thinking solutions, and client-centric strategy.
MSB Micro Systems functions exclusively as a backend service, infrastructure and support provider. The Reseller maintain full client ownership with regards to commercial -, account management, and client communication activities.
MSB may engage with end-clients upon formal request and with Reseller oversight. This preserves Reseller ownership and ensures a consistent client experience.
MSB Micro Systems delivers service reliability through SLA-governed operational tiers.
We offer two support packages:
CoreEssential: Business Hours SLA with a 98% service availability
BizComplete: 24/7 SLA with a 99.5% service availability
Our SLA and support framework includes:
– Service request management (provisioning, change, cancellation)
– Incident response aligned with ITIL escalation protocols
– Project lifecycle support, including onboarding and configuration assistance
– Uptime guarantees are backed by geo-redundant infrastructure and automated failover.
All services are subject to continuous monitoring, with real-time performance metrics tracked across control plane components to ensure SLA compliance and proactive fault detection.
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