How a Leading Life Insurer Transformed Mobile Access with MSB’s Subscriber Management Platform
How MSB Micro Systems enabled secure, segmented APN access and real-time data usage reporting for 5,000+ users across South Africa.
About the client
Rooted in South Africa’s financial services sector, the client is a nationally recognised life insurer with a large mobile workforce and an extensive broker network. Operating in a tightly regulated environment, the organisation places a premium on secure digital enablement, operational efficiency, and seamless partner collaboration.
With thousands of mobile users, spanning internal teams and external brokers, the insurer faced growing pressure to manage connectivity more effectively. The insurer needed a scalable, policy-driven approach to enforce data governance, streamline access to internal systems, and support both internal cost allocation and external billing. The complexity of managing mobile access across such a distributed ecosystem, while maintaining compliance and operational control, presented a significant challenge.
The Challenge
The insurer needed to enable secure, remote access to internal systems for two distinct user groups: internal staff and external brokers. Internal teams relied on tools such as email, pricing engines, and sensitive client records, while brokers required similar, but different capabilities to support client-facing engagements.
The challenge lay in enforcing strict access controls, differentiating between user types, and monitoring individual data usage in near real-time, all within the constraints of a highly regulated industry. With thousands of active mobile users spread across the country, the organisation also needed to manage internal cost allocation and external billing, while maintaining visibility and control over connectivity.
Managing this complexity at scale, without compromising security, compliance, or operational efficiency, required a solution that could adapt to the insurer’s structure and governance model.
The Solution
To address its mobile access and governance needs, the insurer worked with its mobile network operator (MNO), a long-standing enterprise partner with comprehensive experience in secure connectivity. Behind the scenes, the MNO leveraged MSB Micro Systems’ Subscriber Management Platform (SMP) and Policy Control Function (PCF) to deliver a scalable, policy-driven solution tailored to the insurer’s operational model.
SMP provides centralised control over SIM lifecycles, access profiles, identity integration, and service-level policies. Its capabilities are extended through services such as
AUTH
AAA
PCF
The Results
The insurer now operates within a centrally managed, policy-driven mobile connectivity environment that supports both operational efficiency and regulatory compliance. Through the solution delivered by its preferred MNO, powered by MSB Micro Systems’ platform and services, the organisation has achieved
Differentiated access and data usage policies
across thousands of subscribers
Near real-time visibility
Into usage and policy compliance
Proactive alerts
That enable timely intervention and cost containment
Granular grouping
By division, cost centre, and region for accurate billing
Reduced administrative overhead
And improved policy enforcemen
The approach has simplified lifecycle management, strengthened governance, and enhanced visibility across the mobile estate, supporting the insurer’s strategic focus on secure digital enablement and partner collaboration.
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